Post Live Support & Maintenance


T24 Help Desk

To keep system operations smooth NDC provides first and second level onsite support to all T24 clients through a fully functional help desk in the region. To provide ease and convenience the help desk person can be accessed through a simple online application that will be directly received by the support staff. Depending on the issue back office experts are engaged and if for any reason the issue remains unresolved then the matter is escalated to TEMENOS. The front and back office at NDC includes both technical as well as business experts that have T24 project implementation experience.

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T24 Maintenance & Product Development

Each core banking implementation has local customization geared towards regulatory and market requirements. NDC’s team of experts is able to provide complete maintenance of the customized implementations with continuous adaptations, improvements and innovations.

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T24 Performance Tuning & System Audit

We understand that every bank and financial services institution is different and that one size never fits all. NDC performance optimization services use best practice methods, analysis and advanced software tools to ensure your TEMENOS software applications operate at peak efficiency. NDC’s consultants and project teams conduct detailed studies, analysis and information on the performance and plans to fine tune and provide first aid accordingly including modification of code to fix various bugs in functionality.

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